How Do I Cancel or Modify My Order After Completing a Purchase?
You may cancel at any time prior to the order going into production. Once items have been customized, we can no longer accept a cancellation or modification. If you need to change your order for any reason, please contact us on our Contact Page and we will be happy to assist you.
How Do I Refund or Get a Replacement for An Order I Have Previously Received?
It is our company’s mission every day to process your order timely, and accurately as you have entered it. Returns are not typically accepted for customized orders. However, we want you to be happy with your product. Therefore, for customized orders where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
- The order was damaged or lost during shipping.
- Item includes a spelling error made by you on a custom order.
- Item had incorrect customization features.
Note: If the customer made a misspelling or chose the incorrect options, this would disqualify the product from being returned.